To a New Year of Curiosity and Growth

Greetings. While it is hard to believe that 2016 is already here, the start of the New Year provides a great opportunity to reconnect with all of our friends, colleagues, customers, business partners, and blog readers, and to thank you for being part of the life of our company in 2015.

It also seems like the perfect time to start a new conversation about the importance, or rather the “necessity,” of curiosity in the year ahead—a year that will be filled with remarkable possibilities if we are willing to stretch our thinking about the best ways to innovate and grow our businesses and organizations. Always remember that curiosity is a gift you were born with and it is your most useful tool in making great things happen! And while it might take a bit of practice to retrain your curious self, it is a lot easier than you think.

Curiosity-Quotes-30

In a world in which new ideas and business models are quickly changing almost all of our industries, we will all need to step out of our comfort zones in order to re-imagine how we can deliver even greater value to the customers, employees, and shareholders we have the privilege to serve. And the best ways to do this are by being humble about what we know and don’t know, paying closer attention to the world around us, asking our share of thoughtful questions, and being more open to connecting with and learning from people with very different ideas, insights, and points of view.

So here’s hoping that you and your colleagues will take the time to explore and connect with even more new people, new ideas, and new opportunities in 2016. And if you could use a little help, or simply a few words of encouragement, please don’t hesitate to give me a call or send me a quick note. In the meantime, I will try to be even more diligent about sharing ideas and insights from around the corner and across the globe that you can use to spark your best thinking yet.

But, most importantly, great thanks again to all of you who have shared your genius and taught me so much during the past twelve months.

Keep those cards, letters, calls, and emails coming, and best wishes for your most curious and successful year yet!

Cheers!

The Real Lesson of Thanksgiving

Greetings. Another Thanksgiving has arrived here in the U.S. and with it another chance to slow down for a day or a long weekend, take stock of the year that is winding to a close, and count our blessings. And as most of the leaves have fallen and the weather has turned quite a bit colder, we can almost imagine what it must have been like on that first Thanksgiving back in 1621. But most of us will have to do a bit of re-imagining, because the story that we were taught as kids is not exactly what happened when the Pilgrims arrived in Massachusetts almost 400 years ago. And the friendship that blossomed between the new immigrants and the native people they encountered upon their arrival was not quite as idyllic and enduring as we have been led to believe.

The First Thanksgiving

Yes, these strangers did end up sharing a meal to celebrate the Pilgrims’ first harvest. And their actual “celebration” seems to have lasted for not one but three days…during which time they ate deer, shellfish, corn, and other roasted meat. No, there wasn’t a turkey (or sweet potatoes covered with mini-marshmallows) to be found on their dining table, and it is not likely that members of the Wampanoag tribe were actually invited to break bread with the immigrants in the first place. More likely the locals, skilled in hunting, fishing, farming, and living in the place now known as New England after being there for over 12,000 years, came to the rescue of their new neighbors by sharing their knowledge of how to survive, hunt, fish, grow crops, live in harmony with the earth and sea, and even prosper…albeit with a significantly different definition of what it meant to be prosperous.

And we have a pretty clear idea that their definition of prospering would shortly fall victim to the cultures and ambitions of a growing number of Europeans who would come to call North America home.

While we can’t change this period in history, we can at least try to learn from this meeting of strangers by thinking about the lost possibilities of their encounter and all of the opportunities that most of us miss to connect with and learn from people who are very different than us. People who know different things than we know and whose ideas, insights, and perspectives might challenge us to think in new ways about our lives, workplaces, communities, and the world we share. But to do this, we will have to be more curious and open-minded about the world around us, more humble about our own knowledge and its limitations, more respectful of other people from all different places and walks of life, and more committed to working together to address a set of shared challenges and opportunities that really matter.

Needless to say, Americans (other than native peoples) trace our histories here to immigrants. Folks who came to this land by choice or by force, but who were determined to make a difference and to live lives of meaning. Folks who became part of the fabric of an America that, at its best, has always been open to new people and new possibilities.

During this Thanksgiving and holiday season, as we enjoy family, friends, food, and for some of us football, most of us will pause to count our many blessings. But how many of us will also pause to think about the world’s latest wave of immigrants and how open we are to having them arrive at our shores? And how many of us will pause to think about how similar they are to our own ancestors who fled wars, persecution, and a lack of opportunity?

New Immigrants

We win in business and in life when, with a bit of caution, we make our tent bigger. And when we realize that strangers are, with a very few exceptions, something to be thankful for.

Cheers!

Get Lost. Become Famous.

Greetings. We should all be as lucky as Christopher Columbus. First, Spain’s king and queen gave him three super awesome ships, a trained crew, a bunch of stuff that could be traded, and what he thought was a totally accurate map of how to get to India. Second, he got lost, landed in a far off land that he was given credit for discovering even though it had been inhabited for over 15,000 years. Third, he is so famous that he had a holiday, the capital of Ohio, and the world’s largest Catholic fraternal service organization named after him.

Columbus_Really_Discover_America_SF_still_624x352

Nailed it!!!

And while it might take a bit of skill and more than a bit of luck to replicate his accomplishments, there are a few basic lessons that we can all learn from Chris and his exploits…

A.  It is important to have a compelling story.

B.  It is essential to not be crushed by initial rejections.

C.  It helps to eventually find really rich investors.

D.  It is wise to view maps and GPS directions with some skepticism.

E.  We often make our greatest discoveries when we get lost.

F.  All of the above.

 

Columbus Map

(His actual map. Seems pretty straightforward to me.)

In fact, most great discoveries occur when we decide to take the road less traveled. Or when we simply get lost and have the wisdom and courage to pay attention to what we find.

And that is why Columbus Day is way more important than most of us imagine. Sure it’s a day off for some of us that recalls an interesting chapter in the history of the western hemisphere. But it is also a day to pause and think about our own potential to set out in search of what we already know and end up in a place we never envisioned filled with new ideas, insights, people, perspectives, and opportunities.

We win in business and in life when we set sail with an imperfect map and a very open mind.

Cheers!

It Ain’t Over Till It’s Over

Greetings. Lawrence Peter “Yogi” Berra, the revered American baseball player and accidental philosopher, died last week at the age of 90. Baseball fans will remember him for his remarkable career as a catcher for the New York Yankees during one of the sport’s golden eras…a career that included being named an All-Star 18 times and the American League’s Most Valuable Player three times, 14 World Series appearances, and 10 World Series titles. And many will say that on one of the greatest teams in sports history, and one packed with much bigger and more glamorous stars like Mickey Mantle, Roger Maris, and Whitey Ford, Berra was the real catalyst for the Yankees incredible success.

Yogi Berra

But baseball fans and non-fans will also remember him as an exceedingly likable guy with a rare gift for saying delightfully memorable phrases that rarely made sense and often spoke to the very nature of life and what it means to be human. Within the joyful absurdity of his “Yogi-isms” there seemed to lurk keen insight, not only for our personal lives but the lives of our companies and organizations.

Here are some of my favorites which I remembered fondly upon hearing of his passing:

It ain’t over till it’s over.

It’s like deja vu all over again.

The future ain’t what it use to be.

When you come to a fork in the road, take it.

You’ve got to be very careful if you don’t know where you are going, because you might not get there.

You can observe a lot by just watching.

It ain’t the heat, it’s the humility.

No one goes there nowadays, it’s too crowded.

It was impossible to get a conversation going, everybody was talking too much.

Why buy good luggage? You only use it when you travel.

Baseball is 90 percent mental and the other half is physical.

Many of these have a valuable message for the challenges we often face in our collective work lives. And given the work that I do to help companies and teams explore and unlock genius in themselves and the world around them, I will always have a special connection with the notion that “You can observe a lot just by watching.” In fact, I am convinced that part of our challenge as adults and organizations is to do a better job of “watching,” paying attention, being present, and rediscovering how to be curious about all of the ideas, insights, and possibilities that we pass by every day but somehow fail to notice.

Words to live by from a slightly unusual business guru. And words that will hopefully be remembered for a long time to come. After all, “It ain’t over till it’s over.” And that’s a long time into the future from now.

We win in business and in life when we try to not take ourselves too seriously. And when we find joy and inspiration in crazy ideas that are filled with wisdom.

Cheers!

Awesome, Scary, or Something in Between

Greetings. Giant thanks to my dear friend (and wonderful consultant) Becky Ripley for letting me know about a remarkable innovation that might be a sign that the future, or the end of civilization as we know it, has arrived. All with the simple touch of a finger.

Yes, Tesco’s Homeplus store in Seoul, Korea has proudly accepted the crown as the world’s first virtual store that is actually a physical store. Sound a bit confusing? Well it certainly might be for those of you who think of websites like Amazon.com, Zappos, eBay, and Etsy as “virtual” stores, i.e., stores that exist in what most of us tend to think of as the virtual world of commerce. A place where our favorite products are only a few keystrokes and a UPS truck ride (or drone flight) away. A place where colorful images, clever descriptions, easy price comparisons, and the promise of free shipping enable us to buy anything from books to bicycles to trips around the world without ever having to leave the comfort of our offices or kitchen tables. But imagine walking into an actual store where you can simply touch a screen with pictures of actual products and then have your entire actual order, or the sum total of all of your touches, appear at the checkout counter packed in actual bags that are ready for you to actually take home.

ȨÇ÷¯½º ¼±¸ª¿ª °¡»ó ½ºÅä¾î

Amazing. Weird. Awesome. Scary. Or something in between.

I must admit that I actually like the act of shopping in a physical store. Though not all of the time. Yet there is something appealing about being surrounded by actual products as they compete for my attention. And there’s also something about being able to hold them in my hands and gauge their substance as I study their list of mind-numbing benefits, features, calories, and ingredients.

But maybe the folks at Tesco are on to a different way of experiencing products that is all about merging our growing love of technology and ease of buying with the human desire to still be out there in the public marketplace surrounded by other actual shoppers. Or maybe this experiment is simply a powerful reminder that in today’s economy there is no end to the variety of business models that we might imagine.

We win in business and in life when we challenge ourselves to do more than simply lift a finger. And when we never stop wondering how to deliver real value to a changing world of customers and technology.

Cheers!