To a New Year Filled With Success

Greetings. While it is hard to believe that 2017 is already here, the start of the New Year provides a great opportunity to reconnect and thank you for being part of the life of our company in 2016.

It also seems, in these less than certain times, like the perfect moment to start a new conversation about the importance, or rather the “necessity,” of being curious and open-minded in the year ahead—a year that will be filled with remarkable possibilities for innovation and growth if we are able to see the best in everyone around us.

In a world in which new ideas and business models are quickly changing our industries and organizations, we will all need to step outside our comfort zones in order to re-imagine how we can deliver greater value to the customers, employees, and shareholders we have the privilege to serve. And the best way to do this is by being more open to the world around us and more willing to connect with, and learn from, people with different ideas, insights, backgrounds, and points of view.

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So here’s hoping that you and your colleagues will take the time to explore and connect with new people and new ways of thinking in the year ahead. And if you could use a little help in sparking a new conversation in your company or organization, please do not hesitate to ask.

But most importantly, giant thanks again for everything you have taught me during the past twelve months and best wishes for your most open and successful year yet!

Cheers,

Alan

To a New Year of Curiosity and Growth

Greetings. While it is hard to believe that 2016 is already here, the start of the New Year provides a great opportunity to reconnect with all of our friends, colleagues, customers, business partners, and blog readers, and to thank you for being part of the life of our company in 2015.

It also seems like the perfect time to start a new conversation about the importance, or rather the “necessity,” of curiosity in the year ahead—a year that will be filled with remarkable possibilities if we are willing to stretch our thinking about the best ways to innovate and grow our businesses and organizations. Always remember that curiosity is a gift you were born with and it is your most useful tool in making great things happen! And while it might take a bit of practice to retrain your curious self, it is a lot easier than you think.

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In a world in which new ideas and business models are quickly changing almost all of our industries, we will all need to step out of our comfort zones in order to re-imagine how we can deliver even greater value to the customers, employees, and shareholders we have the privilege to serve. And the best ways to do this are by being humble about what we know and don’t know, paying closer attention to the world around us, asking our share of thoughtful questions, and being more open to connecting with and learning from people with very different ideas, insights, and points of view.

So here’s hoping that you and your colleagues will take the time to explore and connect with even more new people, new ideas, and new opportunities in 2016. And if you could use a little help, or simply a few words of encouragement, please don’t hesitate to give me a call or send me a quick note. In the meantime, I will try to be even more diligent about sharing ideas and insights from around the corner and across the globe that you can use to spark your best thinking yet.

But, most importantly, great thanks again to all of you who have shared your genius and taught me so much during the past twelve months.

Keep those cards, letters, calls, and emails coming, and best wishes for your most curious and successful year yet!

Cheers!

The Power of Technology

Greetings. We all know that technology has the power to change everything…which makes it important for all of us, no matter what business we are in, to be continually paying attention to a range of “technologies” that are reshaping the world we live in. Here are five “technologies” that should be on all of our radar screens. And it might be a good idea to spend some time thinking about how you and your colleagues (i.e., the geniuses you work with everyday) might capitalize on them in creating more valuable products, services, and solutions, and delivering more remarkable customer experiences.

Mobile. Think smart phones and tablets, but more importantly think about how central they have become to all of our lives and how you and your organization can leverage mobility and create mobile applications to better engage all of your employees and inspire and empower all of your customers.

The Cloud. Think about new and more remarkable IT capabilities without costly investments in infrastructure, people, training, or even licensing new software. No matter how large your company or organization is, you now have the ability to redefine your business model and deliver and support almost any solution you can imagine.

The Internet of Things. Okay, so more and more everyday objects are being connected to the internet. Objects like cars, homes, security systems, and a growing variety of household appliances. And while your business might not have anything to do with “objects,” it does have everything to do with enabling employees and customers to control and make better use of their most important information.

Wearable Tech. A lot of people think that the next stage of mobility is wearable technology. From Google Glass to Nike Fuelbands to the rumored Apple Watch to diagnostic clothing. In the future many of us will be “wearing” a lot more technology and it is worth thinking about the real power of driving greater knowledge and diagnostic ability to our team members and those we have the privilege to serve.

Social Media. How well do you and your organization use social media to connect with, deliver value to, and gain insight from your employees, customers, and partners? Even the most traditional businesses understand the growing influence of social media as an essential tool in their success.

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We win in business and in life when we are open to new ideas and new technologies. And when we try our best to continually get with the program.

Cheers!

Employees and Customers

Greetings. Many of you know that I’m a big fan of the Container Store, a company that has built a remarkable business and a powerful brand by helping all of us to be better organized. It’s a company with thoughtful and energized employees, attractive stores, and a wide range of products all intended to enable us to get our “stuff” under control. They even have simple and user-friendly storage design tools that take the guesswork out of planning. And also being a big fan of the late comedian George Carlin, who was a passionate and humorous commentator on the notion that all of us in America have way too much stuff, I am continually amused (and even frustrated) by the role that stuff plays in our lives.

But I’m also impressed with how passionate the employees of the Container Store are about their mission and how much the company seems to love and value its employees. In fact, it places employees first in all of its decisions and actions…believing that happy, engaged, and empowered employees are the best way to make customers happy. And this approach raises an important issue…

Who should come first in all of our businesses…customers or employees?

For a while, the popular notion was that organizations placing customers first were more likely to be successful. After all, customers are our raison d’etre. But companies like the Container Store, which win high marks for being great places to work, are making a powerful case that hiring, supporting, and inspiring the right employees is the best way to deliver a great customer experience. And it seems to make a lot of sense, because all too often businesses claim to care about customers but treat their own employees with so little regard that even the most customer-centric ones are challenged to keep doing the right thing continually.

In an era when the average tenure of a new hire is less than a year according to Fast Company magazine the experience of the Container Store, and other businesses like it, should challenge all of us to make sure that we are finding and nurturing the very best team members as the best way to ensure that we are building the very best customer relationships.

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We win in business and in life when we hold our own people in the highest regard. And when we give them the encouragement and tools to bring real magic and even a bit of organization to the customers we have the privilege to serve.

Cheers!

Setting the Clock Back

Greetings. Some of us spend time thinking about all the things we can do to slow the aging process. Encouraged by websites, miracle diets, trendy exercise regimens, and authors who suggest that we aren’t bound by our chronological age, we are convinced that “60 is now the new 40,” “70 is now the new 50,” and there is always the chance to run a marathon, swim across the English Channel, or do cartwheels when we are in our eighties. Clearly, hope and science springs eternal. And there is reason to believe that if we do the right things in terms of eating, lifestyle, and exercise, we can delay or possibly push back the hands of Father or Mother Time long enough to pack more into our days and lives.

This notion is captured in all of its glory in a fascinating article by Lauren Kessler in the latest issue of Prevention magazine, an article that captures her twelve-month journey to turn back the hands of time or as she suggests live life “counterclockwise.” And she combines the latest research, a year of trying her hardest to make herself younger (filled with “blood, sweat, and tears”), and a wonderful sense of humor and spirit to derive a set of important lessons:

 

  • Your birthday is not your age.

  • Lifestyle choices can trump genes.

  • Think small; Think long haul.

  • Think young.

  • It’s actually not about being young.

 

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They are lessons with real implications for how most of us might choose to live our lives and how companies and organizations might choose to reinvent themselves in a world where it is cool to be young. Not that we don’t want to set the proverbial clock forward when it comes to technology, innovation, being hip and creating products, services, and business practices that truly empower our customers and employees. But we should also desire to set the clock back to a time when most of us took the time to slow down, smell the coffee (I’m guessing Maxwell House), talk face-to-face, appreciate the special things about our colleagues, collaborate, and make more of a commitment to our workplaces.

To run our businesses, at least in part, counterclockwise…without the stimulation or the distraction of headphones, text messages, and less personal and human interaction.

We win in business and in life when we decide to be our youngest and our most engaged selves. By maximizing the time we have to do work and live lives that matter.

Cheers!

P.S. Lauren’s new book Counterclockwise: My Year of Hypnosis, Hormones, Dark Chocolate, and Other Adventures in the World of Anti-Aging is published by Rodale.