Greetings from Maryland where fall has once again brought its beautiful colors, crisp clear nights, a bit of rain, and a moment to reflect on a world filled with great challenges and even greater possibilities. At a time when our customers are expecting us to deliver even greater innovation and value, we must all figure out how to write a new and more compelling song…one that combines the best of what we already know with the fresh sounds and inspirations of strangers and a new generation. A veritable fusion of our greatest talents and our innate ability to be curious and open to new ideas, insights, and perspectives. Which suggests that it might be a perfect time to take a new and exciting look at your business, its potential, and the real needs and dreams of the folks you have the privilege to serve.

So round up your colleagues, partners, and even a few new people this holiday season and commit to creating your own new music…music that is tied to your past and firmly rooted in your future. After all, the vitality of your organization depends on it.

And, as always, giant thanks for being part of the life of our company in the past year and for all of your wonderful support for my new book “The Necessity of Strangers.” It’s off to a great start because of all of you! And sincere wishes for a Thanksgiving and holiday season filled with peace, joy, good health, laughter, learning, inspiration, innovation, and the chance to jam with friends and strangers!

Cheers!